Welcome to our FAQ!
Shopping for coffee can come with a lot of questions.
That’s why we’ve put together this list of frequently asked questions (FAQ) to help you find the answers you need quickly and easily. From payment options and subscription services to coffee storage tips. We’re here to make your coffee experience as smooth and enjoyable as possible. If you don’t see the answer you’re looking for, feel free to reach out to our friendly team — we’re always happy to assist! FAQ
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Coffee roasting is the process of transforming green coffee beans into the aromatic, flavorful beans that we grind and brew to make coffee. The roasting process involves applying heat to the raw green beans, causing them to undergo chemical and physical changes, and ultimately bringing out the flavors and aromas that we associate with coffee.
We use only 100% Arabica beans, sourced from different regions worldwide.
We roast our coffee on a weekly basis to ensure maximum freshness. All of our beans are roasted in small batches and shipped within a few days of roasting. Therefore ensuring that you receive the freshest possible coffee every time.
To keep your coffee fresh, store your beans in an airtight container in a cool, dry place away from direct sunlight. Avoid storing them in the fridge or freezer, as this can introduce moisture and degrade the beans’ quality. If you’ve purchased ground coffee, it’s best consumed within a few days for the best flavor.
Our JoVi by the Pound offer is available in-store only.
Yes, we offer a decaf coffee option. Our decaf beans are processed using the Swiss Water Method, which is a chemical-free process that retains the natural flavors of the coffee without the caffeine.
Yes, we offer a coffee subscription service where you can receive freshly roasted coffee delivered to your door on a regular basis. You can customize the frequency and quantity to fit your preferences. Subscriptions are a great way to always have fresh beans on hand.
Yes, we work with businesses to provide wholesale coffee and custom roasting services, as well as private label options. We can work with you to create the perfect coffee offering for your business.
Yes, our coffee is available online as well as in-store. You can visit our physical store located in Spring, Tx.
We accept a variety of payment methods for your convenience, including:
Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
Apple Pay and Google Pay
Freshness Guaranteed
By ordering directly from us, you’re ensuring the freshest coffee possible. We roast our beans on a weekly basis, so you receive coffee that’s just been roasted, not sitting on a shelf for weeks or months. Fresh coffee makes a world of difference in flavor and aroma!
Faster delivery and processing
Orders made directly through our website get priority in processing and shipping, meaning your coffee will arrive at your doorstep sooner. We’re able to offer more efficient and direct shipping methods when you bypass third-party platforms.
Easy Communication & Support
Ordering directly from us means you have direct access to our team for any questions or concerns. Whether you need assistance with an order or guidance on brewing, we’re just a message or call away.
All sales are final. Due to safety and health reasons, and the perishable nature of our products, we do not accept returns or exchanges on any items.
Refunds are evaluated on a case-by-case basis. If you experience an issue with your order, please contact us and we will do our best to resolve the matter promptly. FAQ
